Fantastic
News
Well, we've been so busy
that we haven't had time to post any news.
Suffice it to say, our
medical team has been handling an increasing amount of medical conferences
and patient interviews, and on the general transcription side of the business,
we've been picking up more clients who weren't happy with their old transcription
providers and have come to us for our two-pass transcription services.
When we started offering
our two-pass service eight years ago, we thought a lot of other transcription
companies would follow suit, but they haven't, and the standard transcript
in the business is what might be termed a "rough draft."
One-pass transcripts usually
lack consistent punctuation and may have missing or transposed words.
The number of inaccuracies increases with material that is difficult to
hear.
With broadcast quality material,
we often find about four errors per 1,000 words (99.6% accurate), or about
24 errors in an hour's long transcript. Our second pass usually clears all
of them up and we make the punctuation consistent throughout the document.
With harder-to-hear material,
the inaccuracy of the first pass increases substantially. The reason is
simple: the transcriptionist just can't hear some of the audio. However, a
second pass can usually do wonders, cleaning up a 95% accurate first pass to
99% or better.
Likewise, very poor quality
audio that resulted in an 80% or worse first pass might clean up to 95%,
which can make what would have been an incoherent transcript coherent.
For extremely hard-to-hear audio, our two-pass system will uncover more
material than any other transcription company will.
For as long as other transcription
companies only offer rough-draft transcripts, we will continue to grow, because
we take more time and dig hard to get every word we can.
A lot of our business is
transcribing digital files now, and that has also created another set of
challenges. Most digital recorders have really cheap microphones and were
built for dictation and not for interviews or in-the-field recording.
As a result, we're having
to use the digital enhancing skills we learned doing forensic transcription
and audio enhancement and apply that to the digital files we're receiving.
We wind up having to enhance
about 50% of the audio files we receive, and because our transcriptionists
can hear more, then they can transcribe more, giving us an advantage over
our competitors.
Voice recognition software
also continues to perform poorly and that industry has decided to concentrate
on providing software for call centers, so we're not facing much pressure
from that industry.
For the future, we pretty much
see steady growth for us as more and more people find our service.
If you're looking for a
transcription company that emphasizes quality over quantity, be sure to
contact us at the numbers and addresses below.
And thanks for visiting our
Website.
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