Fantastic Frequently Asked Questions
What makes your transcripts fantastic?
No other company works as hard as Fantastic
Transcripts does when it comes to transcription.
We are constantly working to improve and refine our transcription process.
We put ourselves in your place and ask what you would like to see in your
transcripts.
That's why we offer a second pass while other companies only do a single
pass. Clients expect accurate transcripts, even from less-than-ideal audio
sources, and with our two-pass system, our transcripts are simply more accurate.
We're also fantastic because our transcripts are formatted with an easy-to-read,
21st century look rather than the old, outdated, 1950's typewriter look that you
receive from other companies. Except for legal transcripts, we've modified our
formats to make our transcripts look more like printed documents.
On the technology side, we digitally enhance most of the digital files we receive
through various software programs to make them as clear as possible, and we
run sound from analog sources through our Dell workstations where we reduce noise
and tape hiss and amplify voice frequencies so we can hear and understand as much
as possible.
We do this so our transcriptionists can hear more of the words from the start, so
they can type more of the words with less "inaudibles" than you get from other
companies.
Because of our dedication to accuracy, nearly all of our clients were clients of
other transcription companies where they didn't receive the level of accuracy they
wanted in their transcripts.
Our mission is to do transcripts better than any other company can and we prove
it to our clients every day. Let us prove it to you.
Other transcription companies charge by the line or by the page. How does your
per hour rate compare with these rates?
Many of our clients were customers of transcription companies that charge by the
line, by the page, by the keystroke, or by some other method.
When final invoices are compared, our clients have told us that our charges are
about the same or just slightly higher than other companies that do not do a
second pass on their transcripts.
When we format our transcripts the same way other companies do (using large type
and wide margins) and figure the costs, our regular rate translates to about
$3.75 per page, or about 15 cents a line, and medical or legal transcription
translates to about $5.00 per page or 20 cents a line. This includes our second pass
proofreading, which other companies dom't do.
As for quality and accuracy, we've been told repeatedly that our transcripts
easily surpass other companies' transcripts, especially with hard-to-hear
tapes. That's why nearly all of our clients have sought us out. We believe the
industry-standard 98% accuracy for broadcast-quality audio is not good enough.
The reason for our success is in the way we do our work. Companies that charge
by the word, line or page have the incentive to work as quickly as possible, not
as carefully as possible, to generate their income. If they're working with a
hard-to-hear tape, or if they hear terminology they're unfamiliar with, it's
easier to type "inaudible" than to spend the minute or so it might take to figure
out the word. Our transcriptionists do not have the pressure on them to
crank out transcripts as fast as possible and they can take their time to produce
the best possible transcript.
That's also why you see transcripts with large fonts, fixed-length letter
spacing and double or triple-line spacing from other companies. These tactics
increase the number of lines or the number of pages, and therefore increase the
amount charged.
Legal transcripts are so bloated by these methods that the industry standard
is to print draft copies in a window-pane format that displays four pages on
one page! Customers are basically paying a four-page rate for a single page's
worth of information.
Since we charge by the hour of work, our incentive is to do as good a job as
possible. We can spend the time to go over hard-to-hear material to produce
transcripts that accurately reflect what is being said. Our clients tend to be
people who want accurate transcripts and not "rough drafts" that is standard in
the business.
We're also willing to spend the extra time necessary in working with difficult
materials that other companies refuse.
As a result, we produce a product that we believe no other company can match,
and we feel that our rates are comparable to other billing methods.
I've been quoted a lower per hour rate by another transcription
company. Why should I use Fantastic Transcripts?
When comparing prices, be careful - what might sound like a better rate could
turn out to be otherwise.
Some companies will quote a low per-hour rate but then charge you more hours to
increase the bill. Other companies will promise quick turnarounds, but once they
have your project, they drag their feet and make excuses about why the job isn't
finished.
When obtaining estimates for a job, always ask what is the total estimated
charge for the project and how long it will take.
At Fantastic Transcripts we will tell you the
cost and when we can get the work back to you right up front. There are no
surprises and we try our best to come in under budget and on time. With
Fantastic Transcripts you will always know how
much your transcripts will cost and when they will be ready.
My tapes are confidential. Will you be willing to sign a
non-disclosure agreement?
All of our work is done confidentially and we do not allow anyone else to read
or have your transcripts without your permission. We have no problem signing simple
non-disclosure agreements.
We have done work for various government departments and agencies. If they can
trust us, you can too.
Why does Fantastic Transcripts require a
credit card number or a cheque before it will transcribe my material?
We have found that many accounting departments are slow to pay these days, and
there are some companies that don't pay at all.
Since we cannot tell in advance which companies pay quickly and which do not,
we have instituted a policy that requires all clients to pay when services are
rendered.
This helps to keep our prices low since paying customers do not have to
subsidize non-paying customers.
We also save money by not having a collection department and by not having to
borrow money to pay our employees.
Instead, we can concentrate on what we do best, transcription, not bill
collection.
I have video tapes that need to be transcribed. Do you transcribe video tapes?
Yes, we do. If you have a VHS videocassette or DVD, we can transcribe it.
And we can include timecode with our transcripts for a small additional fee. If you
have a digital video tape, just make a VHS or audio cassette copy, or rip an MP3
from it and send that to us to transcribe.
Can you transcribe digital audio files on Websites or e-mailed to
you over the Internet?
Yes, we do it all. More than 80% of our business is now digital files sent
over the Internet. We can handle all digital formats including MP3, Windows Media
files, Sony DVF and Olympus DSS files. And we can record streaming audio directly
from the Web.
To upload files to us, we recommend a service called
YouSendIt.com. A basic account is free
and allows you to upload one file at a time. But we can also download files from
your Website or FTP site. We will quickly transcribe them and send you back a
Microsoft Word document via e-mail.
Why do you recommend against using microcassettes?
The microcassette format is designed for dictation only. The recording speed is
very slow and the tape is very thin. Sound quality is worse than an AM radio
station and the tapes frequently break under the stress that transcription places
on them.
In addition, most microcassette recorders are cheaply made, low-quality devices
that do a poor job of recording. The typical built-in microphone is a 10-cent item, and
it produces audio that sounds like it was recorded with a 10-cent mic.
We always recommend a full-size cassette recorder over a microcassette recorder,
and these days, most of our clients have transitioned to digital recorders. The brand
of digital recorder we like the best is Olympus. We like the models that record in
the Windows Media Format (.WMA). They are capable of recording broadcast-quality
sound, and in the transcription business, the better the sound, the better the
transcript.
We also recommend the use of an external microphone that can be placed close to
the interview subject. All too often, we receive audio where the interviewer can be
heard perfectly well, but the interviewee is off in the distance.
Typically, the cost of a high-end recorder and microphone will pay for itself in
transcription cost savings.
Why are some of the words listed as "inaudible" in my transcript?
In a typical transcript there will be some instances where our transcriptionists
and proofreaders cannot understand words because the speaker mumbled, talked
too fast, the recording volume was low, or background noise obscured the words.
We don't have our transcriptionists make up dialog or fill in what they think
was said, as other companies do. Our transcripts reflect exactly what we can hear.
You should expect to do some light editing on our transcripts to make sure we
identified people properly and to make sure we used the correct spelling of your
company's products or services.
The number of "inaudibles" in a transcript is usually an indication of the
recording quality of the material. The more difficult the audio is to hear, the
higher the number of inaudibles. Clear tapes usually result in no inaudibles at
all.
We do our best to clear up as many inaudibles as we can and to identify speakers
and spell company terms correctly. We use the Internet to research company and
product names, and we routinely ask clients to provide a list of names and terms that
might have been used. The more we work with a client, the more familiar we become
with names, voices and terminology. And that's why customers use us again and
again.
Why are some of the speakers not identified or misidentified in my
transcript?
We our do our best to identify who is speaking in our transcripts, but there
are times when it isn't clear who is speaking, especially if participants
have similar-sounding voices or accents, or if the speakers aren't identified
originally and there's no way to infer it from the dialogue.
We try not to guess, but sometimes we're fooled, especially when people have
similar sounding voices. We usually suggest that someone who was at the recording
read over the transcripts, especially if they're going to be printed or posted to
a Website, to verify the speaker identities.
You did a transcript for me two years ago. Is there any way I can get
another copy?
We can look on our computers for it.
While we don't actively archive our transcripts, we do hang onto them until we
need to free up space on our hard drive or until we switch out old computers for new.
So there is a good chance we can find your missing transcript - even a year or two
later. Contact us and we will do a search for you at no extra charge.
What other services do you offer?
We offer a wide range of secretarial and communication services for our
clients.
We type manuscripts, digitize and encode audio and video, certify court
transcripts, proofread and copy-edit galleys, tabulate survey results, and even
design Websites and printed publications.
Please read our Business Services page for more about
what we do.
I'm looking for work. Is there a way for me to do transcription from my
home?
Although most of our transcription is done at our offices, we do take information
from people looking for work-at-home employment. Please keep in mind, however, that
we receive dozens of e-mails a month from people looking to work from home.
For employment opportunities in our offices, see our
employment page, and for work-at-home opportunities see our
work-at-home page.
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